Terms & Conditions

Travel agents provide an intermediary service between the traveler (the client) and travel service providers (like airlines, bus, rail, and cruise line companies, and accommodation providers such as hotels and tour companies).

The client authorizes the travel agent to make bookings on their behalf.

The terms and conditions of the travel service provider will apply to all bookings made by the travel agent on behalf of the client, including terms relating to cancellations and refunds.

If a refund is applicable for a booking made by the travel agent on behalf of the client, the travel agent will only credit the refund to the client once they’ve received it from the travel service provider.

The travel agent is not liable for any loss or damage suffered by the client if the travel service provider is in breach of their obligations under their terms & conditions. This limits the liability of the travel agent and ensures that if the travel service provider gives misinformation (i.e., they promise to provide specific activities as part of a tour but fail to do so), the client will need to pursue the travel service provider and not the travel agent.

The client is responsible for ensuring they have a valid passport (and, if applicable, visa), travel insurance, and travel documents (such as airline tickets) and meet any health requirements.